Reference

d11 Privacy Policy for India accounts

Open your account knowing how we handle your name, mobile number, payment records, device signals and lobby activity across Lightning Roulette, Golden Clover, Football Strike and other rooms.

UPI recordsPaytm receiptsPhonePe checksCookie controlsIndia privacy contact

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How this policy applies to you

d11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect and use data when you open an account, verify access, move through the lobby, make payments, request a payout or speak with support. We ask for details that help us run your account safely, including identity data, mobile number,

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login records, payment references and messages you send us. We also process device and cookie data so the account session stays linked to you and not to an unknown browser. Access and eligibility depend on local law and are available where local law permits, so our
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checks may vary by state, bank route or support request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three routes for privacy requests

Privacy requests should reach the team that can read account records and reply with clear next steps.

ACCOUNT CONTROLS

Six privacy checks behind your account

Our privacy work sits inside everyday account operations, not beside them. When you log in, deposit through UPI, use Paytm, choose PhonePe, browse Crash X or ask about…

Data we collect

We collect account details, contact records, payment references, device data, cookie signals and support messages.

Why we use it

Your data helps us verify access, keep your wallet records accurate, process payout checks, protect sessions and answer support queries.

Payment record handling

UPI, Paytm, PhonePe and Google Pay records are used to match deposits, check payout requests and trace failed transactions.

Cookie and device signals

Cookies help keep you signed in, remember privacy choices and detect risky session changes.

Retention choices

Some records stay while your account remains active, while payment, tax, dispute and safety records may need a longer legal…

Your request rights

You can ask to access, correct, restrict or delete personal data linked to your account.

Clear answers on your data rights

These answers explain the practical parts of our Privacy Policy in plain language for India. They cover what we collect, how payment data is handled, how cookies work, when data may be shared and how you can contact us. If your question relates to a live account, use the contact route linked to that account so we can verify you before acting.

We collect details needed to run your account, such as name, mobile number, email, login records, payment references, device data, cookie choices and support messages. We may also keep activity logs linked to account security and payout checks.

Payment data helps us match deposits, trace failed transfers, confirm payout requests and answer wallet queries. We use references from UPI, Paytm, PhonePe or Google Pay, but we do not ask for your UPI PIN or full wallet password.

Yes, you can request correction of details such as email, mobile number or spelling errors in your name. We may verify you first, because changing account data affects payments, login access and support history.

We keep account data while it is needed for service, safety, payment, tax, legal or dispute reasons. When those reasons no longer apply, we delete, anonymise or reduce the record where the law and our duties allow.

We share data only where needed for account operations, payment processing, technical hosting, fraud checks, support tools or legal duties. Each service partner receives only the data needed for its role, with access controls attached.

Cookies remember your session, help keep your account signed in, save privacy choices and detect unusual login patterns. You can manage browser cookie settings, but blocking some cookies may affect account access or payment matching.

Contact us through the privacy email, live chat handoff or logged-in account area. Use the mobile number or email linked to your account, and include only the details needed to identify your request safely.

d11 Privacy Policy for India accounts

Three routes for privacy requests

Six privacy checks behind your account

Data we collect

Why we use it

Payment record handling

Cookie and device signals

Retention choices

Your request rights

Clear answers on your data rights

01 What personal data does d11 collect?

02 Why do you need payment data from UPI or Paytm?

03 Can I ask to change my account details?

04 How long do you keep my data?

05 Do you share my data with other parties?

06 How do cookies affect my privacy?

07 How do I raise a privacy request?

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