Reference

Legal terms for your d11 account

Our legal page puts your account rules, wallet records, privacy choices and contact routes in one place before you open an account.

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d11 Legal terms for your d11 account
CONTACT ROUTES

Three routes for legal help

Legal questions need a clear trail, so we keep contact paths separate from general lobby chat.

Legal email desk Use the legal email path for term questions, privacy requests, account closure requests or…
Account chat handover Start in account chat if you need help finding the right legal route.
Security contact If you believe your login, device or payment details were used without consent, contact…
DATA PRACTICE

Six controls behind your account record

Our legal work is tied to the account systems you actually use: login checks, wallet entries, cookie choices, identity review, message history and support tickets.

Data collection

We collect account details you give us, device signals, login timestamps, wallet activity and support messages.

Cookie choices

Cookies help us remember sign-in status, language choice, fraud checks and session security.

Account security

We use password checks, device signals and session monitoring to reduce unauthorised access.

Record retention

Wallet logs, verification records and support tickets are held for periods linked to legal, tax, payment and dispute needs.

Change requests

You can ask us to correct account details, update contact data or explain a stored record.

Team access

Only teams that need a record for support, security, payment checks or legal handling receive access.

Legal questions before you join

Before you open an account, read these answers so you know how our terms, privacy handling and wallet records work. The legal position can differ by location within India, so eligibility is not treated as the same for every area. If your question involves a personal account or a payment reference, contact us directly rather than sharing private details in open channels.

Access depends on local law and is available where local law permits. If your location, identity details or payment route raises a legal restriction, we may limit account access or certain features.

The terms on this page cover account creation, wallet use, identity checks, privacy handling, messages and dispute handling. By continuing with an account, you agree to follow the current version shown here.

We keep payment reference codes, status changes, timestamps, amount entries and account links for UPI, Paytm, PhonePe and Google Pay activity. These records help with reconciliation, support checks and legal requests.

Contact the legal email desk with your account email or mobile number. We verify ownership first, then share the available record or explain why some material must be withheld under legal duties.

Yes, you can ask us to correct contact details or account data that is inaccurate. We may request proof before making changes, especially when the change affects identity, wallet access or security.

We update this page when legal terms change and may send an account message for changes that affect access, payments or data use. The revised terms apply from the date stated with them.

Our support team records the complaint, then routes legal matters to the correct handling group. Include your account reference, payment code if relevant and a short description of the issue.

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